Gift Services Manager
Company: Palm Beach Atlantic University
Location: West Palm Beach
Posted on: April 3, 2026
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Job Description:
Description SUMMARY In support of the university’s mission and
objectives, the Gift Services Manager supports all aspects of
fundraising related to gift processing including cash, stock, wire
transfers, and other donation methods. This role manages gift
acknowledgments, generates giving reports, conducts data analysis,
and supports donor engagement efforts. The manager works
independently while communicating effectively with a diverse range
of donors and cross-functional teams. Gift Processing and Financial
Transactions Management Manages and executes the accurate entry of
all gifts, ensuring they are assigned to appropriate funds,
campaigns, and appeals. Reconciles gift transactions and monitors
gift revenue accounts, performing checks and balances to ensure
accuracy. Liaises with the Business Office to ensure proper
financial documentation and reporting. Supports the annual audit
and fiscal year-end closing processes by providing necessary gift
data and documentation. Manages the university’s donor giving
platforms, ensuring smooth processing and user-friendly experiences
for donors. Gift Acknowledgment and Donor Communications Works
closely with the Development team to produce personalized gift and
pledge acknowledgment correspondences, including pledge reminders
and matching gift letters. Ensures timely and accurate delivery of
thank-you letters, tax receipts, and donor communications.
Communicates notable gifts to relevant university leadership to
ensure recognition and engagement opportunities. Maintains
consistent and effective communication with donors to enhance donor
relations and retention. Reporting, Data Management, and Analysis
Produces, maintains, and distributes accurate and up-to-date gift
reports and donor information to the finance and development teams.
Conducts data analysis to track trends in donor behavior, campaign
performance, and revenue generation. Assists with database
management and the implementation of integration software to ensure
efficient data flow and system functionality. Generates reports to
support fundraising campaigns and donor stewardship efforts
Cross-Department Collaboration and Donor Engagement Serves as a
liaison between the Advancement team, Finance Office, and other
university departments, ensuring alignment on gift processing and
financial reporting. Collaborates with cross-functional teams to
ensure seamless gift processing and donor engagement. Provides
ongoing support to the Development team to help strategize and
enhance donor relations and giving efforts. Communicates
effectively with donors, responding to inquiries and ensuring
satisfaction with the gift process. Other duties as assigned.
Qualifications EDUCATION Bachelor's degree in Business
Administration, Non-profit Management, Finance, or other related
field required. EXPERIENCE 2 years of related experience in a
fundraising, gift processing, or financial services setting.
Demonstrated experience in CRM systems, such as Blackbaud,
Salesforce, or other similar platforms required. ESSENTIAL
COMPETENCIES (Knowledge, Skills, and Abilities) Customer Service
Orientation – Keeps internal and/or external key stakeholder(s),
students, parents, faculty, staff and community partners in mind at
all times. Professionalism – Displays a high level of
professionalism, e.g. timeliness, reliability, communication, and
work ethic. Christ-first Faith – Provides spiritual support to
community members, including students, on their Christian faith
journey. Analytical Thinking & Decision Making – Identifies and
understands trends and/or issues, connects data points through
analysis and logical conclusions/actionable strategies. Attention
to Detail – Ability to efficiently and accurately focus on a
specific task or number of tasks. Reviews details with a critical
eye. Business & Financial/Budget Acumen – Demonstrates knowledge
and understanding of financial concepts, accounting, marketing and
organizational functions. Confidentiality – Maintains the necessary
confidentiality and discretion required for the position. Effective
Communication – Expresses ideas and information in a clear and
concise manner both verbally and in writing to convey clear,
well-articulated messaging across a wide variety of audiences.
Establishes Trust – Gains the confidence of others by actions and
words that promote being honest, forthcoming, and vulnerable.
Problem-solving – Anticipates, evaluates, diagnoses, and resolves
problems in a systematic and fact-based manner. Project and Time
Management – Effective planning and priority setting. Ability to
manage several complex projects simultaneously while working under
pressure to meet deadlines. Teamwork & Collaboration – Creates a
climate that fosters commitment to a common vision and shared
values that promote cooperation and working together through trust
and support of others both departmentally and cross-functionally.
Technology – Strong aptitude to learn new technologies as
department processes evolve. ADDITIONAL REQUIREMENTS Ability to
work non-routine hours during certain times of the year. Ability to
sit for prolonged periods of time. Ability to traverse campus and
stairs.
Keywords: Palm Beach Atlantic University, Miami Lakes , Gift Services Manager, Administration, Clerical , West Palm Beach, Florida
